MaxCare takes a consultative approach to develop pharmacy benefit plans for our clients, but what does that mean?
First of all, it means that we understand the continually changing climate of healthcare so you don’t have to. From there, it means that we communicate with our clients, recommend plan adjustments, answer questions, and administer and support client plans in partnership with our clients.
We communicate clearly and consistently
Many companies have questions about their healthcare benefits, but they don’t always get straight answers from their current pharmacy benefits manager. When we meet with prospective clients, we schedule a meeting and walk through every step of the process so they understand what they’re paying for and where they might be able to save money. The same is true for every existing client when questions arise or it’s time to renew.
We also work closely with consultants who are advising their clients on healthcare coverage decisions. Through contract reviews, performance analysis, and utilization analysis, we ensure the consultant has all the information they need to help their clients make the best possible decision.
Whether working with prospective clients, consultants, or existing clients, we ask them to share their pain points with us. What is currently working with the existing plan, and what isn’t? What benefits do the employees value, and what is lacking? This is an important step to figuring out what plan adjustments need to be made going forward.
We recommend plan adjustments
After the initial meeting, a dedicated account representative will create some basic recommendations for structuring the plan. Prescription benefits for employees are one of the largest healthcare costs for employers, and it is important to us that our clients understand exactly what is provided for that cost.
We discuss the pharmacy plan benefits in detail and ensure that each client understands all aspects of the plan and its costs. From there, adjustments will continue to be made using available programs to further customize the plan and reduce costs where possible.
We answer questions
Throughout this process, our team will spend all the time necessary to answer the client’s questions, including getting into the details of rebate contracts.
We provide information to each client for employee distribution to help give them a clear understanding of their new benefits. We also have a responsibility to all employees on the plan to ensure their questions and needs are met, and our customer service team is always ready to help.
We administer and support clients’ plans
After we get the new plan finalized and implemented, our commitment to customer service continues as we administer the plan the way the client wants. We stay in touch regularly with reports and recommendations and make changes when needed.
The relationships built between our account representatives and clients are one of the most powerful elements of our consultative approach. The bottom line? We are here for our clients every step of the way!
Our primary focus at MaxCare is our commitment to customer service, and we can’t wait to help you. Contact us today to get started.